Browse Books: Business & Economics / Total Quality Management

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company By Joseph Michelli Cover Image
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)
By Joseph Michelli
$30.00
Online Only - Usually Ships in 1-5 days from order date.
Built to Last: Successful Habits of Visionary Companies (Good to Great #2) By Jim Collins, Jerry I. Porras Cover Image
Built to Last: Successful Habits of Visionary Companies (Good to Great #2) (Paperback)
By Jim Collins, Jerry I. Porras
$22.99
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Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers By Timothy Ferriss Cover Image
Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers (Hardcover)
By Timothy Ferriss
$32.50
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Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization By C. William Crutcher, Fernando Flores (Foreword by) Cover Image
Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization (Paperback)
By C. William Crutcher, Fernando Flores (Foreword by)
$30.19
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Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition By Masaaki Imai Cover Image
Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition (Hardcover)
By Masaaki Imai
$46.00
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Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results By Mike Rother Cover Image
Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results (Hardcover)
By Mike Rother
$36.00
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Tribe Of Mentors: Short Life Advice from the Best in the World By Timothy Ferriss Cover Image
Tribe Of Mentors: Short Life Advice from the Best in the World (Hardcover)
By Timothy Ferriss
$30.00
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Lean Turnaround (Pb) By Art Byrne Cover Image
Lean Turnaround (Pb) (Paperback)
By Art Byrne
$41.00
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Kbi: Learn what Key Behaviour Indicators are, their benefits over KPIs, and how they will build the company culture and bra By Richard A. Perry Cover Image
Kbi: Learn what Key Behaviour Indicators are, their benefits over KPIs, and how they will build the company culture and bra (Paperback)
By Richard A. Perry
$20.99
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Zero Acceptance Number Sampling Plans By Nicholas L. Squeglia Cover Image
Zero Acceptance Number Sampling Plans (Paperback)
By Nicholas L. Squeglia
$98.70
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Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation By Karen Martin, Mike Osterling Cover Image
Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation (Hardcover)
By Karen Martin, Mike Osterling
$40.00
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Strategy in Turbulent Times: How to Design a Strategy That Is Robust and Future-Proof By Kurt Verweire Cover Image
Strategy in Turbulent Times: How to Design a Strategy That Is Robust and Future-Proof (Paperback)
By Kurt Verweire
$45.00
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